HOW SELLERVATE WORKS
Customer experience hub for Amazon Sellers
Detailed Description of the App & Features
Sellervate is a comprehensive customer service management platform designed specifically for Amazon Sellers and agencies. Our platform helps you streamline your customer service operations, improve response times, and enhance customer satisfaction while maintaining compliance with Amazon's policies.
Our AI-powered system analyzes customer interactions, reviews, and returns to provide actionable insights that help you improve your products and services. The platform integrates seamlessly with Amazon's systems, ensuring all communications and data handling comply with Amazon's terms of service.
Key features include:
- Built-in CRM and ticket trackers
- Automated response handling for common customer inquiries
- Smart review management and analysis
- Efficient returns processing and tracking
- Comprehensive analytics and reporting
- Team collaboration tools
Sellervate is committed to helping Amazon Sellers provide exceptional customer service while maintaining full compliance with Amazon's policies and guidelines. Our platform is designed to enhance your customer service capabilities without compromising on data security or policy compliance.
Unified Dashboard
AI-Powered Insights
Advanced Analytics
Unified Dashboard
Manage all messages from a single dashboard
Ticket CRM
Track tickets with statuses to never miss follow-ups or SLAs
In-App AI Translation
Translate messages while preserving tone and formality
Efficient Communication
All ticket discussions & documents in dedicated threads
Analytics Hub
Comprehensive analytics for customer service performance
User-Specific Access
Assign team members to their specific tickets
Enhanced Filtering
Search by name, filter by brand, and track statuses in one place
Bad Review Marker
Track negative reviews tickets to focus on getting them edited
Customer service has never been so important
1P Amazon data shows that over 80% of product niche bad and good reviews are related to customer satisfaction.
The other 20% are related to product quality, missing/wrong information, and other factors which often slip under the radar.
Faster response times + more efficient operations
Automatic review and return analysis w/ AI
Better reviews and customer satisfaction
AI-enhanced operations is the new must
- Our AI understands context and provides personalized responses that maintain your brand voice. It handles everything from order status to technical questions with human-like understanding.
- Get actionable insights from your reviews, returns, and competitor data. Our AI identifies patterns, suggests product improvements, and helps you stay ahead of customer needs.
- Train your AI with your product knowledge, brand voice, and policies. Handle complex technical questions, process refunds, and manage replacements automatically - all while maintaining your unique brand identity.
- Sellervate's AI analyzes your messages and automatically gathers the top recurring issues, allowing you to train your AI to answer them.
AI Response Examples
Hi, I placed my order #12345 on Monday and haven't received any updates. Can you check the status?
Hi there! I'm Robert, and I've checked your order #12345. It's currently in transit with tracking ID UPS123456. Based on our shipping estimates, you should receive it within 2-3 business days. Please let me know when it arrives so I can make sure everything's all right!
I'm looking at your product page but can't find if the charger is USB-C. Can you confirm?
Yes, the charger is included in the box and it's USB-C compatible. It comes with a 2-meter cable and supports fast charging up to 65W. Would you like me to send you the detailed specifications?
Simple, transparent pricing
Choose the perfect plan for your business. Upgrade or downgrade at any time.
Seller
Perfect for individual sellers
billed monthly
- Up to 50 tickets/mo
- 1 Account
- Unlimited users
- 500 AI calls/mo included
- Basic analytics
- Email support
- Priority support (4h SLA)
- Dedicated account manager
- Custom integrations
Consultant
Ideal for growing consultants
billed monthly
- Up to 300 tickets/mo
- 5 Accounts
- Unlimited users
- 3,000 AI calls/mo included
- Advanced analytics
- Email support
- Priority support (4h SLA)
- Dedicated account manager
- Custom integrations
Agency
Built for agencies and teams
billed monthly
- Up to 1,500 tickets/mo
- 20 accounts
- Unlimited users
- 15,000 AI calls/mo included
- Custom analytics
- Slack support
- Priority support (4h SLA)
- Dedicated account manager
- Custom integrations
Enterprise
Custom solution for large teams
Contact sales for pricing
- +1,500 tickets/mo
- +20 Accounts
- Unlimited users
- +15,000 AI calls/mo included
- Custom analytics
- Slack support
- Priority support (1h SLA)
- Dedicated account manager
- Custom integrations
Fully Managed Service
Let our experts handle everything for you